Around a 12 months in the past I noticed that my account on the British Gas software had really obtained a brand-new tackle inGlasgow I’ve only one residence and it stays in London.
I phoned its buyer help quantity and I used to be knowledgeable any individual will surely discover it. I waited patiently but completely nothing came about, so I tried chatting with the agency utilizing completely different e-mails I found on-line but nonetheless obtained no reply.
Letters associating with this Glasgow tackle frequently get to my London house, motivating me to try to accumulate British Gas as soon as extra. However, it only in the near past ended up being an additional vital concern because of the truth that an expense for this tackle has really been despatched out to me. I’ve not paid it but concern I would must forestall it being handed to a monetary obligation debt assortment company and it probably trashing my credit standing.
All I want is for the fully dreadful British Gas to be no better than a adverse reminiscence. But I cannot additionally change to an extra energy vendor with the Glasgow cuckoo account following me round.
DF, London
It is discouraging {that a} pretty uncomplicated concern just like this may take as lengthy to unravel. I requested British Gas, which turns into a part of Centrica, to discover this and it finally ends up that the Scottish tackle was wrongly contributed to your account by an advisor taking good care of a house motion process for an extra client.
British Gas ensures me that this challenge has really presently been handled, with the inaccurate tackle and something gotten in contact with it eradicated out of your account. It has really apologised to you and provided you ₤ 100 settlement for its “failings” in buyer help.
You have really had enough of British Gas and have really converted to Octopus Energy based mostly upon the good testimonials it obtains for buyer help on TrustPilot, which, because of your expertise proper right here, you assume might might be present in useful ultimately.
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