My sis died virtually 2 years in the past but I’m battling to acquire British Gas to approve she is lifeless.
Since her fatality in July 2023 I’ve truly emailed, known as and likewise obtained the lawful firm coping with probate to name it. They despatched out a professional duplicate of her fatality certification but all that happened was the deal with on the account was reworked to the lawyer’s.
Bills and promos handled to her stay to be despatched out to the e-mail I established to deal with her occasions when she was preliminary taken in poor health. I would like to incorporate that I reside inAustralia She resided in Solihull.
As my sis had no relations within the UK I wanted to prepare her therapy, register her fatality and make funeral setups from the alternative of the globe. I had the flexibility to do all of it, consisting of shutting her water and electrical energy accounts.
Not so withBritish Gas The bills for her vacant stage stay to get right here, consisting of 1 for ₤ 580 on the preliminary marriage ceremony anniversary of her fatality. I found this disturbing, so known as shopper service as soon as extra. They assured to talk to the lawyer and, if there have been any type of extra troubles, to electronic mail me.
Three days in a while yet another expense proven up with the approaching with hazard that it could definitely be described a monetary obligation assortment company. Bizarrely, British Gas additionally despatched her a shopper full satisfaction examine after lastChristmas
At one diploma this might appear a bit of bit amusing– as an alternative just like the Monty Python lifeless parrot illustration. But it’s not. It’s aloof and disturbing and suggests a level of inexperience that’s overwhelming.
KILOMETRES, Australia
This has truly been a distressing episode for you, and the vary entailed has truly included in the issue in bringing it to a detailed. Unfortunately, blunders have been made by the British Gas advisors related to the closure of your sis’s account.
When it was preliminary alerted, the group member within the grief group fell quick to improve the title on the account. This is why bills and doc connecting to her stage (which is presently on {the marketplace}) have been nonetheless being supplied in her title. When your lawyer complied with up, the deal with was after that by hand upgraded improperly. British Gas ensures me that the account is not any extra in her title but that of the property. It has truly apologised to you and the ₤ 92 owing on the account has truly been terminated as a goodwill movement.
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