We relocated proper into our current house, a new-build on the time, 15 years again. Our end-of-terrace is beside a block of flats that belongs to the very same progress.
Just contained in the block’s parking zone there’s {an electrical} energy feeder column that powers the gateways. Because of an admin mistake, when the web site was being established, the feeder column was appointed our postal handle not the flats’, which triggered quite a few years of letters and prices from SSE Energy handled to “Feeder Pillar”.
We sometimes famous them “return to sender” or “not known at this address” and uploaded them again. We tried calling SSE and its suggestions consisted of quizzing me on “why are you opening mail not addressed to you?”
Then 2 years again, a monetary debt assortment firm confirmed up at my door. They had been performing upon SSE’s half and acknowledged I owed higher than ₤ 7,000 in overdue prices for the feeder column which, if we actually didn’t compensate, they will surely start lawful procedures.
I referred to as my neighborhood MP, that got here near SSE. It opened up an issue and knowledgeable me that its collections division had truly been stood down.
S orted, or two I assumed, up till 2 letters from the very same firm had been offered.
The feeder column at present owes ₤ 8,626 and SSE is starting courtroom procedures to get a warrant of entry to my house. At what issue does it stop being incompetenc e and start being outright harassment?
CA, Manchester
That’s a superb concern. You have truly been handled appallingly.
SSE informs me: “We’re sorry the issue of CA’s address has not been resolved internally until now. We have made changes on our system and requested changes from the national database to ensure our business customer, not CA, receives all future correspondence and engagement relating to the electric gate.”
I inquired about cost and it equipped ₤ 80, which you actually really feel is“derisory” I concur, provided the concern and stress and nervousness.
You have to grumble to the Energy Ombudsman.
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