Three months in the past I despatched out a very priceless classic African drum (djembe) I make use of for job to a service heart in Stoke- on-Trent making use ofYodel Direct It by no means ever acquired right here.
Initially, I used to be knowledgeable the drum was “definitely” not shed because it had truly been checked going by Yodel’s Hatfield arranging office. I’m hopeless for anyone to look successfully for it and return it to me. It’s a giant product, nearly a metre excessive, so difficult to overlook out on or acquire shed.
This instrument is a relations vintage and shedding it has had a big affect on my psychological wellness and has truly moreover steered dropping out on job. I’m being supplied ₤ 350 fee nevertheless I’ve truly discovered a like-for-like substitute costs close to to ₤ 1,000.
OL, Malmesbury
Sending bundles having priceless belongings is a soar of confidence and Yodel has truly allowed you down. I requested it to evaluation the search, and it states its security group completed an entire examination. This consisted of talking with automobile drivers, assessing parcel logs and CCTV video, and an entire search of the depot. None of which confirmed up your drum.
Unfortunately, if you reserved this service answer with the Parcel2Go web web site you spent for “parcel protection” nevertheless supplied the drum’s price as ₤ 350. This is what you spent for it some years earlier, not what a brand-new one costs right this moment. Yodel states the fee reveals the safety diploma chosen and isn’t ready to go higher.
Yodel said: “As per our lost parcel policy, we have compensated OL for the quantity listed in the terms of the protection plan. We would encourage all customers to check the value of items before taking out protection to ensure their items are fully covered prior to sending.”
